Shipping & Returns
Mailing and Handling Charges
UPS Ground® (Domestic Mail only) Varies by destination. Allow 5-7 days for delivery.
USPS Priority Mail® (HI,AK,PR and all U.S. territories) Varies by destination. Please allow 5-7 days for delivery.
UPS 3-day service® (Domestic Mail Only) Varies by destination.
UPS 2-day service® (Domestic Mail Only) Varies by destination.
UPS Overnight® Service Varies by destination.
Foreign Shipment. All orders must be submitted in US funds. Rates may vary depending on destination. Actual freight will be billed on shipping. When possible we will advise prior to shipping. Customer will be responsible for all duties and taxes.
Sorry…We do not accept C.O.D.s
Returns and Exchanges
We now offer a $15 flat rate return shipping label at the bottom of our homepage for Domestic orders.
RETURNS OR EXCHANGES
30 DAY RETURN POLICY ( 30 DAY PERIOD STARTS WHEN YOU RECIEVE YOUR SHOES)
Return or Exchange for a Different Style
Please ship the items back within 30 days from day you receive them and we will issue an exchange or provide a refund.
New Exchange Program!
We are now offering one completely FREE exchange per domestic order on regular priced merchandise!
If for some reason an item does not fit, we have your back! We will send you a free return label for your exchange.
If you return the items for a refund using a FREE exchange label, a processing and handling fee of $15 will be deducted from your refund when processed.
You can visit our “RETURN SHIPPING LABEL” section on the bottom of the home page for any exchange. Once you complete the return process you will be emailed a label for your exchange once accepted. Once authorized we will email you a return label for your exchange.
We now offer a $15 flat rate return shipping label at the bottom of our homepage for Domestic orders if you need to return your order.
More Information:
– You can return items within 30 days of the day you received them, we will provide a refund or exchange.
-All $25 and Below items are only eligible for store credit or exchange.
– All items must be returned in their original condition and packaging. If products are worn or damaged in anyway, they will not be accepted and returned back to the shipper.
– The buyer is responsible for all shipping charges after the first FREE intial exchange. All domestic exchanges will be mailed back to you for FREE.
– All foreign shipments will incur the original shipping costs for exchanged products.
Cinderella of Boston
1803 CARNEGIE AVE
SANTA ANA, CA 92705
Happiness Guaranteed
We all know how hard it is to find petite shoes that look like a women’s shoe. We hope that your first purchase (or second…third…fourth) is great a experience! If for any reason you are not happy with your items you can always return them for an exchange or refund. You can always contact us with any concerns or questions at 714-899-2020 or CustServ@cinderellaofboston.com. We look forward to helping in any way we can.
