FALL/ WINTER COLLECTION

FAQs

Frequently Asked Questions


If you can't find your answer here...Please feel free to call us at 714-899-2020 from 9-5 PST

What are pre-orders?

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Shipping & Returns

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Size Chart

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How to Order


FedEx Smartpost® (Standard Domestic Mail) shipping, handling and insurance $13.00 for the first pair $1.00 for each additional pair.

FedEx Ground® (Domestic Mail only) shipping, handling and insurance $15.00 for the first pair and $1.00 for each additional pair.

USPS Priority Mail® (HI,AK,PR and all U.S. territories) shipping, handling and insurance is $15.00 for the first pair and $2 for each additional pair.

FedEx 3-day service® (Domestic Mail Only) shipping, handling and insurance $22.00 for the first pair and $3.00 for each additional pair.

FedEx 2-day service® (Domestic Mail Only) shipping, handling and insurance $32.00 for the first pair and $3.00 for each additional pair.

FedEx Overnight® Service Please call customer service at 714-899-2020 for shipping quotes.

Foreign Shipment. All orders must be submitted in US funds. Rates may vary depending on destination. Actual freight will be billed on shipping. When possible we will advise prior to shipping. Customer will be responsible for all duties and taxes.

Sorry…We do not accept C.O.D.s


 

  • FedEx Smartpost® (Standard Domestic Mail) Allow 6-9 business days for delivery.
  • FedEx Ground® (Domestic Mail only) Allow 5-7 business days for delivery.
  • USPS Priority Mail® (HI,AK,PR and all U.S. territories) Allow 3-5 business days for delivery. 
  • FedEx 3-day service® (Domestic Mail Only) 3-day service
  • FedEx 2-day service® (Domestic Mail Only) 2-day service
  • FedEx Overnight® Service Please call customer service at 714-899-2020 for shipping quotes.
  • Foreign Shipment. All orders must be submitted in US funds. Rates may vary depending on destination. Actual freight will be billed on shipping. When possible we will advise prior to shipping. Customer will be responsible for all duties and taxes.

We try to ship everything in a timely manner. We normally process everything within 24 hours if items are available. Please note the above shipping time frames are subject to change due to weather conditions or something that is out of our control. 

If you need to contact for any reason, please feel free to call us or email us at anytime.

Phone number

714-899-2020

Email address

Custserv@CinderellaofBoston.com

We ship all over the world! Please contact customer service if you do not see your country listed.

Foreign Shipment. All orders must be submitted in US funds. Rates may vary depending on destination. Actual freight will be billed on shipping. When possible we will advise prior to shipping. Customer will be responsible for all duties and taxes.

We understand that sometimes things don’t go as expected and returns may be necessary. We are always here to help get you the answers you need and make the process as easy as possible.

Return Conditions

  • Any merchandise can be returned within the return policy period. You have up to 20 days to return items unworn in the original packaging.
  • Items received damaged do to improper packaging will not be accepted.
  • Any regular priced item can be returned for exchange or refund. Sale items are available for exchange only.
  • For a refund to be issued, items must be unused and in original packaging.
  • Returns must be shipped prepaid unless a return label is requested.
  • We offer return labels for a flat rate of $15. If you would like one please contact us at 714-899-2020.
  • Modified items will not be accepted.

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